Returns
Return Information
How do I know where to send my returns?
To locate the returns address, navigate to Returns>Return Centre. Here you will find the returns address along with your Consignee Number. This number must be referenced on the package so that the team can cross reference this back to your account.
How do you handle my returns?
Before using Orange Connex fulfilment return services, please make sure that your eBay accounts are linked with your Orange Connex account. A return order will be generated from the Orange Connex Fulfilment Platform once you have approved buyer’s return request and set the nominated OC UK return centre as your default return address on eBay platform. You can then purchase return labels, arrange return services with buyers, manage your returned inventory, place value-added service order for the returned parcels and resend the parcels on the platform.
If you haven’t bound with eBay account, you can provide OC return centre address to buyer. After return centre receive the return, we will create a non-RMA (unauthorized return) return order on OC portal
RMA (Return Merchandise Authorization)
Buyer returns the parcel to Return Centre with pre-alert tracking number by the seller
non-RMA (non-Return Merchandise Authorization)
Buyer returns the parcel to Return Centre directly without pre-alert tracking number by the seller
Note: The returned parcels will be stocked and managed by parcel level in our return centre, Fulfilment Centre does not accept any buyer return parcel.